Is Hearty covered by health insurance?

Currently, Hearty is not covered by health insurance.

When will the program start?

A consultation is provided with our physician within the first week of the program. Our physician will prescribe you tests and you will receive your wearable devices. After the initial consultation you will then have touchpoints with your nutritionist/health coach according to your Membership.

What type of specialists am I able to connect with through Hearty?

You will have on-demand access to nutritionists, functional physicians, health coaches, and physical therapists.

Is your program personalized?

Hearty is tailor-made for you. Our wearables and tests will provide us insights to YOUR health, which in turn allows us to guide you on your transformation of health.

What happens to my personal information and data?

We are committed to protecting your personal data. Your personal data will not be shared or commercialized with any third party. Hearty will seek permission to use any data or utilize unidentifiable data to build better products and experiences for our clients.
All sensitive and personal identifiable information is secured and encrypted. Hearty follows all HIPAA guidelines when it comes to medical data.

When will I start seeing results?

A health transformation is not one-size fits all. Everyone is different, but commitment to our program can produce results in as little as a month. We are here to guide and support you through your journey.

What if I already have an in-person primary care doctor or specialist?

You can continue to see your chosen provider. The Hearty program is used to guide and improve your health. Hearty provides a range of specialists, tests, and devices you might not have access to. Contact your ‘Member Concierge’ for more information.

I would like to refer a friend to Hearty, how can I do that?

Please reach out to contact@joinhearty.com and we will help onboard any referrals that you might have for us.

Will I get the results from my genetic and blood tests?

All of your test results will be available for personal review in the Hearty app. Feel free to refer back to them any time you’d like!

Where will my Phlebotomy appointment take place? How long does it take for the appointment?

Our Concierge Phlebotomist comes to you at your convenience; the appointment takes about 20 minutes at most. We book the appointment for 1 hour and allow our Phlebotomist a 30 minute arrival window to take travel time variability.

I got a bill from Quest for my blood work? What should I do?

We ask for your insurance information and Quest will bill your insurance for your blood work. Quest will submit a bill after the lab work is completed. Please reach out to our Member Concierge with any billing questions/issues.

How long before I can see the results of my testing?

Timelines may vary, but typically blood testing results will be available after 3 weeks and genetics testing results will be available after 6 weeks.

What am I waiting on to get my Hearty Report?

Before we are ready to deliver your Hearty Report results, we need to gather a minimum baseline of data from your wearable devices, as well as your genetics and blood test results. It takes usually 4 weeks.

Can you tell me about the wearable devices I’ll be using?

Currently, Hearty collects personal health data for each member using three different wearable devices:

- Oura Ring: for sleep, HRV and Heart Rate tracking
- Withings smart scale: for tracking weight, lean body mass, body fat etc.
- Dexcom: for continuous glucose monitoring

The data from each of these devices will automatically be imported to the Hearty app, so that you can see it all in one place.

How do I connect these wearable account to the Hearty app?

Once you have the app download on your phone, you will be prompted to go through the different wearable accounts and log in using the email and password you set up with those systems.

After connecting my wearable accounts, do I have to do anything to sync the data?

No! After connecting these accounts to the Hearty Mobile App, the data from each of these devices will be automatically imported to the Hearty app so that you can see it all in one place.Sometimes, the systems can be a bit slow. For example, in order to get Oura data faster, you might have to open the Oura app and let it go through the syncing process.

Why do I have to download so many apps?

With each wearable device an app is needed to collect the data that is monitored. This data is then imported to the Hearty app so you’re able to monitor all your results in one place.

I already have an [Oura Ring, smartscale, GCM] - can I use that instead of setting up something new?

Sure! You can use your own wearable device, if you’d like to. However, you will need to set up a new account using a different email address for your membership to be connected. You can reach out to support@joinhearty.com for any assistance you might need to complete this process.

What happens with my CGM when I am done wearing it?

You are free to remove it and throw it away, there is no need to keep it.

What do I do if I experience a bug or error in the app?

Our Hearty mobile app is still in the Beta phase. We will do our best to catch bugs before they ever reach you, but some things might slip through. Please reach out to support@joinhearty.com with any issues you might be experiencing, and we will do our best to resolve them in a timely manner.