Is Hearty covered by health insurance?

Currently, Hearty is not covered by health insurance.

How soon can I get started?

After successfully submitting payment, we’ll schedule your first medical intake call as soon as possible. You should receive your welcome box and wearables shortly after your purchase. Once your initial consultation is complete, we’ll be able to coordinate your visit with our phlebotomist. Blood labs take about 3-4 weeks to process. Once they are complete, we’ll reach out to you to schedule the review of your results with your physician.

What type of specialists am I able to connect with through Hearty?

You will have preferred access to functional physicians, nutritionists, health coaches, and physical therapists.

Is your program personalized?

Hearty is tailor-made for your unique needs. Through our wearables and tests, we gain a deep understanding of your health, enabling us to guide you effectively on your longevity journey.

What happens to my personal information and data?

Your personal data's security is paramount to us. Hearty will not share or commercialize it with any third parties. Should we ever need to use your data, Hearty will either obtain your explicit permission or use non-identifiable data to enhance our products and client experiences. All sensitive and personally identifiable information is encrypted for your protection. Hearty strictly adheres to HIPAA regulations regarding medical data.

When will I start seeing results?

Health transformation is not one-size fits all. Everyone is different, but commitment to our program can produce results in as little as a month. We are here to guide and support you through your journey.

What if I already have a PCP or specialist?

You can continue to see your chosen provider. The Hearty program is used to guide and improve your health. Hearty provides a range of specialists, tests, and devices you might not otherwise have access to. Contact your care coordinator for more information.

I would like to refer a friend to Hearty, how can I do that?

For any referrals you'd like to introduce to us, please email contact@joinhearty.com, and we'll ensure a smooth onboarding process for them.

How will I access the the results from my genetic and blood tests?

All of your test results will be available for review within your Hearty app. Feel free to refer back to them any time you’d like!

Where will my Phlebotomy appointment take place and how long will it take?

Our concierge phlebotomist will come to you, ensuring the appointment is swift, taking no more than 20 minutes. We schedule a 1-hour slot, giving our Phlebotomist a 30-minute flexibility window to account for any travel uncertainties. Your comfort and time are our priorities.

I've received a bill from the lab for my blood work. What should I do?

For the lab to process your tests, they require your insurance details. If you have any billing concerns or queries, please contact your care coordinator for assistance

How long will it take to process my labs?

While timelines can fluctuate, you can generally expect your blood test results within 3 weeks and genetic testing results in about 6 weeks.

How long does it take to receive my personalized plan?

To craft your Hearty personalized plan, we first collect a foundational set of data from your wearables, alongside your blood test results. This process typically takes around four weeks.

Can you tell me about the wearable devices I’ll be using?

Currently, Hearty collects personal health data for each member using four different wearable devices:

Oura Ring: HRV (heart rate variability), resting heart rate, and sleep metrics

Withings Smart Scale: Weight, lean body mass, body fat, and bone mass

Withings BP Monitor: Blood pressure

Dexcom CGM: Continuous blood glucose monitoring for 10 days

The data from each device will automatically be imported to the Hearty App, where you can see all of your data in one place.

How do I connect these wearable account to the Hearty app?

In order for Hearty to connect with each wearable, you must first setup the account with each service, just as you would normally. The Hearty app will prompt you to sign into your Withings, Oura, and Dexcom accounts. Once you grant the Hearty app with access, there's no need for reauthorization in the future.

How to Install your Body+ Scale
How to Install your BPM Connect

How to Set Up your Oura Ring

Our concierge phlebotomist will guide you with setting up your Dexcom CGM. For detailed instructions on how to use the Dexcom G6 Continuous Glucose Monitoring System, please refer to the user guide at dexcom.com/guides. You can also watch this short instructional video for more guidance.

After connecting my wearable accounts, do I have to do anything to sync the data?

Nope! After connecting these accounts, the data from each device will automatically sync with the Hearty app. Sometimes, data may not sync immediately, but rest assured it is working in the background.

Why do I have to download so many apps?

Every wearable device comes with its own app to capture the monitored data. This data is securely transferred to the Hearty app. After you grant the Hearty app permission once, there's no need for further authorization.

What happens with my CGM when I am done wearing it?

You are free to remove the sensor after 10 days. After sensor session ends, peel off patch like a bandage. To make it easier, try these tips:

- Loosen edge and soak patch in body oil, like baby oil or an adhesive remover for skin (see product instructions before using)

- Use adhesive removal wipes for skin to rub the skin that gets exposed as you peel back the patch

- Try different pulling techniques: pull off the patch slowly, folding it over itself, in the same direction of hair growth. Or, stretch loosened edge, and push your fingers under the patch to pull it off your skin.

- Make sure you clean the skin after wearing your CGM - the adhesive can be mildly irritating to the skin

What do I do if I experience a bug or error in the app?

We're constantly refining the Hearty app to enhance your experience. While we aim for perfection, occasional glitches might occur. If you encounter any issues, please contact support@joinhearty.com or your care coordinator, and we'll address them promptly.