All of your test results will be available for review within your Hearty app. Feel free to refer back to them any time you’d like!

Our concierge phlebotomist will come to you, ensuring the appointment is swift, taking no more than 20 minutes. We schedule a 1-hour slot, giving our Phlebotomist a 30-minute flexibility window to account for any travel uncertainties. Your comfort and time are our priorities.

For the lab to process your tests, they require your insurance details. If you have any billing concerns or queries, please contact your care coordinator for assistance

While timelines can fluctuate, you can generally expect your blood test results within 3 weeks and genetic testing results in about 6 weeks.

To craft your Hearty personalized plan, we first collect a foundational set of data from your wearables, alongside your blood test results. This process typically takes around four weeks.

Currently, Hearty collects personal health data for each member using four different wearable devices:

‍Oura Ring: HRV (heart rate variability), resting heart rate, and sleep metrics

‍Withings Smart Scale: Weight, lean body mass, body fat, and bone mass

‍Withings BP Monitor: Blood pressure

‍Dexcom CGM: Continuous blood glucose monitoring for 10 days

The data from each device will automatically be imported to the Hearty App, where you can see all of your data in one place.

In order for Hearty to connect with each wearable, you must first setup the account with each service, just as you would normally. The Hearty app will prompt you to sign into your Withings, Oura, and Dexcom accounts. Once you grant the Hearty app with access, there's no need for reauthorization in the future.

‍Withings:
‍How to Install your Body+ Scale
‍How to Install your BPM Connect

Oura:How to Set Up your Oura Ring‍

‍Dexcom:
Our concierge phlebotomist will guide you with setting up your Dexcom CGM. For detailed instructions on how to use the Dexcom G6 Continuous Glucose Monitoring System, please refer to the user guide at dexcom.com/guides. You can also watch this short instructional video for more guidance.

Nope! After connecting these accounts, the data from each device will automatically sync with the Hearty app. Sometimes, data may not sync immediately, but rest assured it is working in the background.

Every wearable device comes with its own app to capture the monitored data. This data is securely transferred to the Hearty app. After you grant the Hearty app permission once, there's no need for further authorization.

You are free to remove the sensor after 10 days. After sensor session ends, peel off patch like a bandage. To make it easier, try these tips:

- Loosen edge and soak patch in body oil, like baby oil or an adhesive remover for skin (see product instructions before using)

- Use adhesive removal wipes for skin to rub the skin that gets exposed as you peel back the patch

- Try different pulling techniques: pull off the patch slowly, folding it over itself, in the same direction of hair growth. Or, stretch loosened edge, and push your fingers under the patch to pull it off your skin.

- Make sure you clean the skin after wearing your CGM - the adhesive can be mildly irritating to the skin